ORDER CHANGE (SIZE OR MODEL)
If your order has been paid and you need to change it, please contact us through our contact page within 6 business hours following payment.
WHAT ITEMS CAN BE RETURNED?
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt.
To start the process contact us through our contact page.
Returns that are damaged, soiled, altered, or that don’t come with your ordering information inside the package will not be accepted.
*All items must be returned in their original condition, unworn, unwashed, and with all tags attached.
WILL I BE CHARGED ANY RETURN FEE/RESTOCK FEE?
No, you are covered by our Free Return Policy, this means that when an item is returned for any reason (return or size change) you will not be charged any return fee/restock fee. The return shipping cost is not to be considered on us.
HOW TO RETURN/EXCHANGE UNSUITABLE/UNWANTED ITEM?
Please follow this process for returning your parcel to us:
1. Please contact us through our contact page.
2. After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.
3. Post your item to a given address. We advise the return goods by Post Office shipment facility rather than couriers like DHL, UPS, which may cost much more.
Also, we strongly recommend you send the products using a secured or tracking method (mandatory in order to be eligible for a refund), and that you retain your proof of postage.
As soon as we have your return, we will issue a full refund/exchange.
4. We’ll send you an email to confirm your return has been received and that your refund has been processed.
You can expect to receive your refund within few working days of your package return.
We are not obliged to provide a refund until we receive the returned products.
HOW TO RETURN FAULTY ITEM?
If the item you received is faulty, please contact us through our contact page and give us your order number, your name and address, and the reason for return.
Please attach a photo of the faulty item to your email.